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MCCR
Problem-solving model promotes excellent
communication skills. We help you create workable
solutions to your issues - no matter how complex they may
seem.
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MCCR
Problem-Solving Model
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A step-by-step
approach to resolving issues, large or small.
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The ideas,
strategies and skills are designed to save time,
relationships, and reduce stress.
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Over the past
twenty-three years we've had a great deal of experience with
conflicts and other workplace issues in businesses and
organizations. I believe we can assist your group to
settle this dispute and improve workplace, family,
community, or organization attitudes and atmosphere so
future issues will not become so polarized. Let me
take a minute to explain the mediation process we use.
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We often work as
a team. This offers participants a more balanced
setting in which to resolve issues. The neutral
mediators facilitate a process that helps people hear and
understand the issues from the other person's point of
view. Not to necessarily agree with that point of
view, but understand how the other person sees and feels
about the situation. The mediators advocate for the
mediation-problem solving process and help people create
solutions for them.
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Once the issues
are understood, we help people see them as a common problem
to be jointly resolved. There is a common problem,
although it might not be obvious; if it were, there probably
wouldn't be a need for a mediator. Next we help all
sides look at a variety of options that meet their
needs. We then choose solutions and work towards an
agreement that satisfies each person or group.
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Often conflicts
develop and ex0pand because people need to listen and
understand the other person. Many times this is
difficult without the assistance of a neutral party that can
help create a safe and respectful setting where
differences can be resolved. That's our role.
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