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Mediation
- Conflict Management - Peacemaking
Negotiation
- Facilitating. Each has a goal of stopping
problems before they escalate.
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Conflict
is as natural as
breathing. Too often people learn to solve problems
competitively, with emotional, or even physical
violence. There's another way to get what you want... mediation.
It works!
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Mediation is a
cooperative problem solving process. It helps people
identify the main, and often underlying issues. The
focus then shifts to the problem and everyone works to solve
it.
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Mediators remain
neutral and don't take sides. They are process
oriented, and encourage good listening, respect for
differences, and understanding opposing points of
view. Mediation is a process that provides people the
opportunity to reach agreements when they can, and tolerate their
differences.
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It involved a
cooperative and non-violent strategy that values good
listening and communication skills. Agreements are mutually
negotiated rather than arbitrarily imposed. The goal
is to focus on the problem and cooperatively create a
solution that works.
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